Best Help Documentation Authoring Software

The Top Ten
1 MadCap Flare

Built as multi-channel tool from the ground up. Replacing RoboHelp as the "industry standard".

Another product very similar to Robohelp.

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2 RoboHelp

Great software to author help documentation and publish to multiple output formats. I like its ease of use and publishing capabilities.

The best help authoring tool for user assistance professionals. Highly recommended and the industry standard tool.

I have been using this tool for years. I highly recommend it. Lead Information Developer

One of the leading providers of help authoring software.

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3 ProProfs Knowledge Base Software

Knowledge at your finger tips with ProProfs knowledge base. It allows easy sharing of knowledge, solutions and workarounds both internally and externally.

ProProfs knowledge management software comes with easy to use, flexible access control capabilities that allow the users to take complete charge of who views what in your knowledge base.

If you offer multiple products, ProProfs knowledgebase will let you design product focussed help desk.

I use ProProfs Knowledge Base for managing all my documents and with the WYSIWYG editor, it becomes very easy to update, edit or access information. Using it is always an incredible experience and I recently got to know that they have acquired HelpIQ which is even better because now I am getting the service of two of the best KBs combined as one!

ProProfs Knowledge Base Software empowers business to create a highly-searchable online FAQ to help customers easily find the answers to their questions. The online knowledgebase can also be used to retain and share employee knowledge by uploading how-to articles, video tutorials, PPTs and files.

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4 ClickHelp

I am working in a startup and we have recently started developing user documentation (yes, I know - we should have started earlier :)) and ClickHelp was a real time saver! We've got our portal on the same day and started creating the content. We do short iterations in our Dev cycles, and now doing the same thing for documentation - we use Topic status a lot to see what's ready and update the docs every 2 weeks with the new content. And it's nice that we work in a browser - I work from home sometimes, and this really helps! The tech support is amazing :) Kudos!

Very good and solid CHM Import function. Switching the process to ClickHelp took a few days really - we got some experience during the trial period, and they also did a training session for us. So, we imported a few hundreds of topic from CHM quickly and the next iteration was done completely in ClickHelp.

Surprisingly, but this is the only such product on the market that provides good user UI and many features. Competitors are just advertising good features, but they are of a very low quality. I am glad I found ClickHelp for my project, very timely.

Just started using ClickHelp to create user manuals for my software product. Easy to start, easy to write the content and publish it. Saves me quite some time. I'd like to thank the ClickHelp developers for such a nice product.

5 HelpServer

HelpServer is web-based and excells when it comes to providing up-to-date content to your target audience. When your docs need to change it suffices to re-publish only the changed content objects. Your target audience will by default see the latest published version in a web-portal and can print this version of the documentation to PDF.

Web based Help authoring CMS which allows for real time collaboration on help and documentation content. HelpServer is cross-platform compatible and increases content reuse. Content can be made available to your target audience via the web or can be exported to files.

6 Dr.Explain

Dr. Explain produces help documentation in different formats and has a screenshot capturing tool which automatically annotates software screens.

Regularly used it during my app's docs creation. Good choice for the quick online manuals with several screenshots.

Pretty simple interface. Good for online manuals and PDF user guides with screen shots.

Using it for several years, the program constantly improves

7 ScreenSteps

Designed to put visual documentation anywhere you want it. Has a desktop editor for capturing and annotating multiple screenshots and adding titles and paragraph text. Has a web component for collaborating with team members and posting articles to the web. You can post articles directly to Zendesk, WordPress, and Desk, or copy the HTML code and paste it in a KB such as Salesforce Knowledge.

8 Helpinator

Very easy to use but with advanced features like screenshot library, image annotations and built-in tutorial maker.

The Step-by-Step feature is great!

9 HelpConsole

Powerful web help publishing suite with intuitive editing environment. Extremely easy to install, learn and use. Runs in a browser, so can use from anywhere. Great team management and workflow features. Allowed me to create a comprehensive and accessible help system for my web application. Can embed in software as well.

10 Doc-To-Help

Doc-To-Help offers rapid authoring and publishing capabilities using Microsoft ® Word to create online help, policy & procedure guides, eBooks and more.

The Contenders
11 Doxter

A simple tool for creating documentation in a team AND for publishing it into a nice-looking knowledge base. Support levels of access, team comments (are not viewed in published docs), and version control.

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