Best Help Documentation Authoring Software

The Top Ten
1 MadCap Flare

Built as a multi-channel tool from the ground up, MadCap Flare is replacing RoboHelp as the "industry standard."

Another product very similar to RoboHelp.

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2 RoboHelp

Great software to author help documentation and publish to multiple output formats. I like its ease of use and publishing capabilities.

The best help authoring tool for user assistance professionals. Highly recommended and the industry standard tool.

I have been using this tool for years. I highly recommend it. - Lead Information Developer

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3 ProProfs Knowledge Base Software

ProProfs Knowledge Base puts knowledge at your fingertips. It allows for easy sharing of knowledge, solutions, and workarounds both internally and externally.

The software comes with easy-to-use, flexible access control capabilities that allow users to take complete charge of who views what in the knowledge base. If you offer multiple products, ProProfs' knowledge base will let you design product-focused help desks.

I use ProProfs Knowledge Base to manage all my documents. With its WYSIWYG editor, updating, editing, or accessing information becomes very easy. Using it is always an incredible experience. I recently learned that they have acquired HelpIQ, which is even better because now I am getting the service of two of the best knowledge bases combined into one!

ProProfs Knowledge Base Software enables businesses to create a highly searchable online FAQ to help customers easily find answers to their questions. The online knowledge base can also be used to retain and share employee knowledge by uploading how-to articles, video tutorials, PPTs, and files.

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4 ClickHelp

I am working at a startup, and we have recently started developing user documentation. (Yes, I know - we should have started earlier.) ClickHelp has been a real time-saver! We got our portal up and running on the same day and immediately began creating content. We do short iterations in our development cycles, and now we're doing the same for documentation. We use the Topic Status feature a lot to see what's ready, and we update the docs every two weeks with new content. It's nice to be able to work in a browser. I sometimes work from home, and this is a great convenience. The tech support is amazing. Kudos!

The CHM Import function is very good and solid. Switching our process over to ClickHelp took only a few days. We gained some experience during the trial period, and they even provided a training session for us. So, we imported hundreds of topics from CHM files quickly, and the next iteration was completed entirely within ClickHelp.

Surprisingly, this is the only product on the market that offers a good user interface and many features. Competitors often advertise good features, but their quality is very low. I am glad I found ClickHelp for my project. The timing was perfect.

5 HelpServer

HelpServer is web-based and excels at providing up-to-date content to your target audience. When your documentation needs to change, it suffices to re-publish only the changed content objects. Your target audience will by default see the latest published version in a web portal and can print this version of the documentation to PDF.

HelpServer is a web-based Help authoring CMS that allows for real-time collaboration on help and documentation content. It is cross-platform compatible and increases content reuse. Content can be made available to your target audience via the web or can be exported to files.

6 Dr.Explain

Dr. Explain produces help documentation in different formats and includes a screenshot capturing tool that automatically annotates software screens.

I regularly used it during the creation of my app's documentation. It's a good choice for quick online manuals that include several screenshots.

The interface is pretty simple. It's good for creating online manuals and PDF user guides that include screenshots.

7 ScreenSteps

Designed to place visual documentation wherever you want it, ScreenSteps has a desktop editor for capturing and annotating multiple screenshots, adding titles, and including paragraph text. It also has a web component for collaborating with team members and posting articles to the web. You can post articles directly to Zendesk, WordPress, and Desk, or copy the HTML code and paste it into a knowledge base such as Salesforce Knowledge.

8 Helpinator

Very easy to use but with advanced features like a screenshot library, image annotations, and a built-in tutorial maker.

The Step-by-Step feature is great!

9 HelpConsole

HelpConsole is a powerful web help publishing suite with an intuitive editing environment. It is extremely easy to install, learn, and use. It runs in a browser, so you can use it from anywhere. The software offers great team management and workflow features, allowing me to create a comprehensive and accessible help system for my web application. It can also be embedded in software.

10 Doc-To-Help

Doc-To-Help offers rapid authoring and publishing capabilities. It uses Microsoft Word to create online help, policy and procedure guides, eBooks, and more.

The Contenders
11 Doxter

Doxter is a simple tool for creating documentation as a team and for publishing it into a nice-looking knowledge base. It supports different levels of access, team comments (which are not viewed in the published docs), and version control.

12 HelpNDoc
13 Document360
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