Best Help Documentation Authoring Software

The Top Ten

1 MadCap Flare

Another product very similar to Robohelp.

Built as multi-channel tool from the ground up. Replacing RoboHelp as the "industry standard".

Visit Website
2 RoboHelp

Great software to author help documentation and publish to multiple output formats. I like its ease of use and publishing capabilities.

The best help authoring tool for user assistance professionals. Highly recommended and the industry standard tool.

I have been using this tool for years. I highly recommend it. Lead Information Developer

One of the leading providers of help authoring software.

Visit Website
3 ProProfs Knowledge Base Software

Knowledge at your finger tips with ProProfs knowledge base. It allows easy sharing of knowledge, solutions and workarounds both internally and externally.

ProProfs knowledge management software comes with easy to use, flexible access control capabilities that allow the users to take complete charge of who views what in your knowledge base.

If you offer multiple products, ProProfs knowledgebase will let you design product focussed help desk.

I use ProProfs Knowledge Base for managing all my documents and with the WYSIWYG editor, it becomes very easy to update, edit or access information. Using it is always an incredible experience and I recently got to know that they have acquired HelpIQ which is even better because now I am getting the service of two of the best KBs combined as one! - robinlive

ProProfs Knowledge Base Software empowers business to create a highly-searchable online FAQ to help customers easily find the answers to their questions. The online knowledgebase can also be used to retain and share employee knowledge by uploading how-to articles, video tutorials, PPTs and files.

Visit Website
4 ClickHelp

I am working in a startup and we have recently started developing user documentation (yes, I know - we should have started earlier :)) and ClickHelp was a real time saver! We've got our portal on the same day and started creating the content. We do short iterations in our Dev cycles, and now doing the same thing for documentation - we use Topic status a lot to see what's ready and update the docs every 2 weeks with the new content. And it's nice that we work in a browser - I work from home sometimes, and this really helps! The tech support is amazing :) Kudos!

One of the coolest vendors I had to deal with! They listen to their clients, improve the product based on our feedback, respond very quickly. We know we can rely on them for our online user guides.

Very solid documentation solution. I like it's browser-based nature and many formats it supports, not just the online portal version.

The Restricted Access function is very useful for us, was easy to setup. Used roles to make things simpler to configure, nice way to do this.

5 HelpServer

HelpServer is web-based and excells when it comes to providing up-to-date content to your target audience. When your docs need to change it suffices to re-publish only the changed content objects. Your target audience will by default see the latest published version in a web-portal and can print this version of the documentation to PDF.

Web based Help authoring CMS which allows for real time collaboration on help and documentation content. HelpServer is cross-platform compatible and increases content reuse. Content can be made available to your target audience via the web or can be exported to files.

6 Dr.Explain

Pretty simple interface. Good for online manuals and PDF user guides with screen shots.

Dr. Explain produces help documentation in different formats and has a screenshot capturing tool which automatically annotates software screens.

Using it for several years, the program constantly improves

I like its multi-user collaboration feature

7 ScreenSteps

Designed to put visual documentation anywhere you want it. Has a desktop editor for capturing and annotating multiple screenshots and adding titles and paragraph text. Has a web component for collaborating with team members and posting articles to the web. You can post articles directly to Zendesk, WordPress, and Desk, or copy the HTML code and paste it in a KB such as Salesforce Knowledge.


8 Helpinator

The Step-by-Step feature is great!

Very easy to use but with advanced features like screenshot library, image annotations and built-in tutorial maker.

9 HelpConsole

Powerful web help publishing suite with intuitive editing environment. Extremely easy to install, learn and use. Runs in a browser, so can use from anywhere. Great team management and workflow features. Allowed me to create a comprehensive and accessible help system for my web application. Can embed in software as well.

10 Doc-To-Help

Doc-To-Help offers rapid authoring and publishing capabilities using Microsoft ® Word to create online help, policy & procedure guides, eBooks and more.

The Contenders

11 Doxter

A simple tool for creating documentation in a team AND for publishing it into a nice-looking knowledge base. Support levels of access, team comments (are not viewed in published docs), and version control.

BAdd New Item