Top Ten Best Insurance Companies In Australia

These days its important to have insurance and especially when the one company can insure almost everything you have with a deal or something.
The Top Ten

I have been with GIO for years now, they always deliver excellence when it comes to car/home and contents cover for our family. Had an at fault claim a few years back and the service that was given was fantastic. Easy to deal with, friendly customer support and claims are no hassle what so ever

Just because their rates are low, does not mean it is great! READ your Product Disclosure Statement (PDS)! ;)

Been with GIO for a while with very comprehensive cover, I thought. Went to claim on a lost top of the range MacBook Air (MBA) and was told the like for like PDS does not cover the replacement of a high end product as the newer basic entry level is just as fast as my older MBA.

My $2,400 MBA was replaced with a $1,300 MBA, even though we insured it as a custom made product and for $2,400. Further, we were also paying the appropriate premium for this cover and was told we could nt be refunded either as it is my responsibility to check PDS and ensure I am insuring correctly!

I am searching for an insurance Co which replaces a quality item with a quality item.

As a side note, during our discussions, claims officer stated our $2,000 Panasonic Viera can be replaced with a $800 Panasonic Viera if it meets the "like for like" elements.


After many years with GIO a minor claim was declined over their narrow definition of a word, which they know I won't contest due to us mortals not having the time or the money.

For 100 years an MBA has always been a Master in Business Administration. I understand the technology is everywhere now but please lets not mix a 100K+ degree for future leaders with a computer.

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Been with them for years, claimed twice, easy no fuss, Had Allianz on my home insurance, trouble, trouble, trouble! Never got back to me with their claim decision. I called again and again, even lodged a compliant, then they got back to me pretty quick, and that was six weeks later, told me my claim was declined! I had a leaking roof in the middle of winter. Could have told me earlier so that I would get it fix five weeks earlier! Allianz is bad, don't get anywhere near!

I too have been with them for yrs. I have been trying to get my leaky roof fixed. No one calls me back, no one knows who is in charge of my claim, therefor no one can make a decision. They jacked my premiums up $30.00 a month and have no problem taking the money out of my account! Looking for a new insurance co.

Have been reading this amazing comments people have about CGU and I feel wowed. Given my insurance background in my undergraduate studies I really wish to be part of there work team. Someone help me please.

Fantastic company, and they do have my back! - I've been with them for a long time, and they do protect their customers even when it comes to claims! - Great customer service!

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3 Truckers Insurance HQ

Had a great experience with these guys, Adams an awesome broker, very down to earth and really knows his stuff. He not only saved be an extra $80 from what I was going to pay, but he also got me inclusions I didn't even consider. Very happy customer...which is rare cause insurance sucks!

Truckers Insurance HQ is a leading general insurance broker agency in Australia & expert in Insurance to the Transport Industry. They provide you risk effective and cost effective insurance service, according your needs.

I had a good experience with Truckers Insurance HQ. Went with Truckers Insurance HQ because it was the cheapest but best. Request a free quote.

We offer the lowest rates with the best insurance plans.

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4 Allianz

Allianz are a bunch of scum. I had an accident that If they had properly investigated I would have been found 0% at fault in, but because of there dodgy processes I was found 50% at fault. If they had looked at the other drivers account and compared it to mine they could have easily seen there's was a fabrication (I provided google map pics and detailed drawings, they drew in a fabricated 4th lane which they would had had to teleport through a traffic island to hit me and I be my fault)

I'd go Budget direct, at least they are polite.

I really enjoyed the excellent service provided by Allianz. They exceeded my expectation when I applied for my car insurance. Their care for the customer, easy getting the transaction done and their price made me change from GIO. I don't really agree with the author, whose house was robbed and he mentioned he was asked to FIX "fix" the house himself and then he went to GIO - doesn't make sense. I really spend some times making a decisions I encourage you do so.

Great company excellent customer service easy car rental following an accident and car fixed promptly with no hassles. They pride themselves and stand behind their cover and so they should have been with other cheap repairers mentioned and it was no where near as efficient as this service nor was it as pleasant to speak to someone there. Wouldn't change! Worth every cent.

Well these guys are fair on price and fantastic on service, staff members are trained really well and have the best claims department in the insurance industry. No wonder they have been voted best general insurer in Australia 3 TIMES! Including 2011! Remember its not all about premium price when it comes to insurance!


Don't Bother! Landlord Insurance claim has been has been a nightmare with this company, they state they cover Malicious damage by bad tenants.. I had superglue put in my door locks, 5 months of unpaid rent, new kitchen bench tops vandalised with paint stripping chemicals, cook top smashed, holes in walls, a court order pending to evict the tenants, the list goes on.. AAMI claims they do not believe it to be Malicious damage? Couldn't believe my ears when they tried to say the bench top would have been damaged when the tenants cleaned the bench tops.. What cleaning? The place was left in such a state I had to pay professionals $1000 to clean. This company is extremely rude and and I am certainly taking my 3 policies elsewhere. Goodbye and good riddance AAMI.

Shocking customer service. VERY long story short, after someone drove into the drivers door of my car at an intersection AAMI sent the car off to their repairer who had the amazing idea to remove the compliance labels from the drivers door sill to conduct repairs. when they gave the car back the handed me the compliance labels on a sheet of A4 paper and told me to keep them in the glove box! I took the car to be valued with the compliance labels removed and it was worth $10,000 less than it should have been. In the process of removing the compliance labels they were ripped (sticker type label) and had pieces missing so when the repairer insisted on attempting to refit them it was a disaster. AAMI don't want anything to do with it and it is now in the hands of the ombudsman. Don't get cheap car insurance thinking it'll give you the same policy as the better companies, you get what you pay for I guess...

Recently had an accident. I was at fault. Reading all these comments and reviews, I believed that they are going to repair my car (serious accident with airbags popped up). I read that they use cheap second hand parts, etc... But not only it was not true, they write off my car, and they were super quick. From the date of accident till I saw the money in my account, it took exactly 10 days.

I'm really happy with the way they handled the situation.

My Hyundai i45 was insured with them for the last 3 years, the premium was $900 and a lot cheaper than other competitive. And yet service was unexceptional.

Very happy.

I have landlords insurance with AAMI and have now suffered my 3rd 25% YOY increase, with zero claims made. ( due to my neighbours making increased number of claims)

AND now a policy change, AAMI now do not classify curtains & carpets as part of buildings insurance and are expecting you take out another contents policy so this actual makes a true increase of nearly 50%.

Be very cautious of their ongoing costs, & even bundling many policies only gave ( after a phone call as well) a $65 reduction. Good customer service BUT APPALLING BUSINESS PRICING & PRACTICES


NRMA is the reason I am on this site looking for a new insurer. It took three months to find out that we were not covered for a leak in our bathroom. If we did not make multiple complaints it would have took longer. looking to move our 5 polices elsewhere based on this experience

Customer for 45 years, yes! had a few hick-ups, some cause I did not read the policy, other, all companies increase policies, received half value of camera, damaged away from home that was not covered under my policy. In the past 4 houses, 6 cars,2 boats. Its NRMA for me, for now.

Just keep driving the prices up and keeping the value of my car down even though I could sell it for more than the value they are putting on it after years of having my insurance with you guys I'm taking my business elsewhere see ya later NRMA!

Appalling if you claim on your policy. I am currently taking them to the Financial Ombudsman as they have declined a claim based on lies and an incompetent insurance assessor. Never again will I insure with NRMA

7 TradeCover

There are many companies that are emerging in AU in insurance field and one of the unique is TradeCover that provide some valuable services to the Aussies in terms to make Aussies financial strong.

8 Seniors Insurance Co
9 Budget Direct

A spin-off from former directors of NRMA. Did an online quote and was much cheaper for same insured value. Went to activate quote, then found I had to phone the company. I was then told that they would NOT insure my vehicle because it was modified, even though on the initial quote I stated it was modified and the modifications that had been done. Waste of time and effort.

10 Coles Insurance

I had rental insurance and the tenants wrecked the place, I lost lots of rent. when I phoned up to make a claim I was told that they don't cover loss of rent if the damage was caused by the tenant.
That really sucks and serves me right for going with a cheap policy.

Definitely not Australian
Always have to speak with a South African person

The Contenders
11 You.insured

After trying to get a quote on their web page I was stopped by 1 of their questions, after calling as they suggested I was answered by a person who asked for my phone number so he would get me a call back. The next day I recieved a call form South Africa trying very hard to sell me the quote I wasn't given and after continuous requesting for a price I was shocked all their T.V. advertising about saving you money in my case was a lie they were twice as expensive as the previous quote I was given by another insurance company and $300 more expensive from a major prestige car insurer.

Worst insurer ever for car insurance! Wanted to use their own dodgy repairer who would replace with second-hand parts (and the assessor was rude and arrogant), even though the car was 2 years old! Had to fight tooth and nail to get who we wanted for a repairer. Youi valued the damage at half the price our repairer said it would cost to fix it properly as new standard. Needless to say we promptly changed insurers! Will never insure with them again.

It's so bad, the sales won't stop calling and they gave me a extremely high price, and asked for my banking details just the first time I want to ask general enquires. Bad, and afraid not to have a service with them.

My wife smashed our navara total right off. They were excellent. Gave us a very fair price, quick payment no issues. Even the tow truck driver said "oh you have youi, you will be fine" I kind of figured he would know and he was right.

12 Suncorp

Absolutely terrible when it comes to making a contents claim! Have just had to make a claim for a lost engagement ring with a valid valuation certificate. Suncorp is refusing to pay what the valuations states as their "Jeweller" (I use this term very very very loosely) said the ring retails at $12,500 but they can remake it for $7724. Don't know how this works when the valuation certificate states the value of the ring is $9380. Am in the process of going through dispute resolution to get the full value of my ring. DO NOT INSURE YOUR JewELLERY WITH THEM! I am taking my insurance somewhere else.

Price performance is not everything, Ultimately you reach the point where you need to get your dough.
Management need to understand their industry and fix systemic problems.
Promised payout on 17/06/2013. 345 days later still waiting for MY money.
Could not recommend to anyone.

Have had to make 2 car insurance claims in the last 3 months through no fault of my own. Claimed over the phone, fixed my car both times straight away with no hassles whatsoever and provided 2 weeks car hire in each case. Very happy with their service.

Totally useless, the staff have no idea what's going on and the assessors think they are gods!
Moving company as we speak!

13 RACQ Insurance

I have also cancelled my road side assist, home and contents and car insurance with RACQ. We have been waiting over 3 months for our timber floors to do be replaced! We were told that a local builder could have had it all completed within 2 weeks but RACQ decided to go with a Gold Coast quote to do the job! we are in Central Queensland! The Gold Coast company prepared a quote site unseen and now they realise they've underquoted! Totally dissatisfied with they way I have been treated. Don't have anything to do with RACQ!

I have made 1 not @ fault claim with RACQ. They were quick to respond and get into the repairer. The only problem was the repairman took nearly 7 weeks to repair our car, and our car hire was only covered for 14 days. The rest come out of our pocket for the rental.
Besides that...So far so good!

Tried every way not to pay a small claim for Pet insurance.

Avoid. I am and I am cancelling all contact with them

I have just cancelled my policy with this insurer. They are not fair and just and did not pay out. Don't join.

14 NIB

A company with a good vision to what to do next

Guess what its got some pretty good rates and now there's people talking about it so it's up there in the top ten

15 Youi

Very easy to deal with and quick professional service.

16 AMP

Please enter in India Market because in India Travel Insurance & Health Insurance good portfolio.

I know that they are not heard of by many of you but its got some pretty good rates

17 Medibank
18 Raa

I liked how they dissed AAMI! They said "there's no Ship Creek in South Australia", meaning "don't use AAMI because it's not South Australian! " Makes me laugh every time!

A bit doubtfull

19 Bingle

Worst insurance company. RIP off

20 Q Report Jewellery Insurance
21 Dodo

dodo is the best internet ever!

22 Chubb

HONESTLY THEY'RE JUST THE WORSE! Chubbs more like snubs! They have no remorse for their customers and for my precious little fish butternut! I will never ever be insured to this company again even if my life depended on it.

I honestly don't know anyone who is insured with them but their rates arent bad so they're on the top tens

23 Smart Business Insurance Pty Ltd.

Specialists in business insurance. Business owners can access multiple quotes and expert business insurance advice from SMART Business Insurance. Good pricing and responsive service on public liability, professional indemnity and commercial property.

SMART Business Insurance is a specialist business insurance adviser based in Melbourne, bridging the gap between small local brokers, large multi national direct insurers, and insurer online websites.


I would say RACV is worst insurance company, but I say they have a quite few very doggy individuals. I have had experience with a doddy assessor to assess my car, which was crushed by a third party when my car was stationary on a car park. I would think my luck was bad enough been hit by someone. However, I found my luck was even worse when dealt with the RACV assessor. He told me that the car damages were not caused by the crush "someone in middle night with bare feet damaged your car". Can you believe that?

I have been insured with RACV for more than 15 years, and this is first time to make a claim. I am always proud of being a member of RACV when other friends made complains about their own insurers. Now I am in the same situation.

I thinks individuals damage the brand.

I have been a member for 10 years and I have 6 policies with RACV. After the tenants caused about $10000+ worth of damages to my rental property (landlord insurance) RACV rejected my whole claim saying it is all wear and tear. Customer service was disgusting and they took over 2 months to even make any contact with me. I would stay away from RACV. Their customer service is very very poor.

25 Achmea

Great cover fast claim service

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