Worst Cell Phone Services


The Top Ten

1 MetroPCS

MetroPCS gets my nod for the worst it/communication company I have ever dealt with. They suck you in by pretty much giving you a cell phone for free, but that is where the benefits end. Customer service and technical help is virtually non existent and their web site is terrible. If you are lucky enough to actually speak with a representative, after waiting twenty minutes, don't expect any expert on the other end. Last month I started getting "Text message failed" error messages on about half of the messages I tried to send because MetroPCS can't handle what they promised. I could receive messages, but couldn't send any! what? The only thing that I can add is MetroPCS is soon to be part of the past, because at this time next week, I intend to have a new phone and new carrier.

The service doesn't work in any other state except for Florida, it sucks so bad!

Wheres xfinity - ikerevievs

I mean I’d agree if it was 2012 but it’s 2018 now and I have to admit they’ve actually improved. Their data is much faster and the unlimited data isn’t that bad eventhough there is crappy reception At someplaces

V 2 Comments Visit Website9
2 Straight Talk

Worst customer service I've ever come across. Their website isn't what it used to be either. Seems I've had nothing but issues trying to get a phone activated I bought straight from THEIR website today. I've made 3 phone calls, and chatted with someone on their website that kept telling me to key in stuff, that wasn't working, but if didn't say something back in our chat box within 1 minute, he'd disconnect me. Just rude people, and it used to not be that way.

When I tried to switch carriers, Straight Talk locked my phone and lied about it. I will not use Straight Talk again. Also, the reception was crappy away from my home.

Absolute the worst. We are selves are thinking of switching out. The customer service is absolutely the worst ever they rip you off. I lost a month of service and theyrefuse to give it back. SERIOUSLY DO NOT USE THIS COMPANY!

3 Virgin Mobile

Not only is their service bad, their website is a complete cluster making it very hard to track you usage of hotspot minutes. And you can use A LOT of minutes screwing around with horrible network performance.


Speed is slooow

Worst ever. USELESS!

4 Boost Mobile

Just switched and nobody bothered to tell me that you can't be on the internet while on a call. Horrible!

I’ve had them for close to a decade and have NEVER had any problems.

5 Cricket

Bad service. Phone call connection very easily dropped.

Worst service, worst costumer service, no VoLTE (call quality is horrible) and a blazing "high" speed limit of 3Mbps makes Cricket "something to laugh about"

This is a LIE! I get 8MB speed (have been for years) and have NEVER had a problem with their service or coverage area; they make Sprint and the other companies look sick

Worst customer service.

6 US Cellular

Great customer service, speed, coverage, and most importantly, price.

7 Sprint

The service is so bad the only thing I can compare it to is The slowest dial up Internet connection you can think of. Sometimes I think that smoke signals or carrier pigeons are more reliable.

Impossible to track your charges. The only way I could activate their "free" service was to have one of their Indian reps sign me into some sort of insurance program. The $16 monthly charge was not shown anywhere on my "statement". When you cancel something free (which I did) you know it is lacking any sort of integrity. FU2 Sprint!

Horrible customer service, trash coverage, overall just horse crap.

I don’t get 3g let alone 4g. I get “extended 1x”

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8 AT&T

Overpricing; same goes with Verizon. A $20/month shared value plan will get you 300MB of internet data, which isn't even enough to post a photo of your dick on the internet. Okay, how about 30$ for 2GB? Cool, you should have fun getting about 10 YT videos out of that.

$100 for 15GB
$140 for 20GB
$175 for 25GB
$225 for 30GB
$300 for 40GB
$375 for 50GB

All this including the monthly access charges and optional charges for tablet, gaming, connected devices, connected wearables, hotspots, laptops, and so on. If you're concerned about the bill, a shared value plan is not for you, especially if you have a large family. Everyone uses the internet on their phones often, and if you go anywhere over the GB limit, you get a $15 charge for every gig over.

Unlimited data will cost $100 per month... including the $60 per month plan charge plus $10 to $40 per month access charge. Hot damn, guys. Okay, I understand that you're paying for quality cell phone service, ...more - Mcgillacuddy

Not to bad but not to good either if no home connection we just have and slow phone dates

Unlimited data runs $300+ a month for two lines; with second to lowest speed internet available from at&t and U200 for the cable, total bill is typically $498+/- per month. 6 GB data with second to lowest speed available and U200 is still $250 a month for 2 lines that are not contracted.

Overpriced and they only give u one gigabite of cell data a month I only like AT&T for their classic ringtone

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9 Verizon Wireless

They have garbage customer service. They outright lie to the customer.

They will convince you that they have a better plan than your grandfathered plan but in fact the new plan is about the same with less capability.

Terrible service and they will tell you that you have service in your area them when you get home there is no service

Will say they are going to look something up, then dump you back into the call pool

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10 T-Mobile

Literally, the worst service provider possible. 90% dropped calls OR phone starts to echo and distort since they can't handle the transmit. Called and complained and was told to upgrade my phone so I did. Twice. On the newest Samsung galaxy note and the iPhone both similar problems plus similar problems with many people I talked to who have this service as well. Only way to get past is to use wifi calling which means I'm using my own wifi modem at home and not the phone service providers. That's not a valid solution. Have used AT&T, Verizon, Sprint before. Verizon was the best, AT&T runner up.

T-Mobile is by far the worst service I've ever experienced. Customer service is a joke. Even when they reward you for their screw ups... they screw up their rewards for screwing up. Then they attempt to charge you for the reward for them screwing up and not only do they charge you for it but they charge you double what you would have normally paid for it in the 1st place if you bought it flat out.

Worst coverage in competition with Sprint for that title. But I'm pretty confident T-Mobile takes the crown of garbage

I thought Cricket was the worst. T-Mobile lowers the bar clear to the ground.
The only thing I can say is that I am embarrassed for T-Mobile employees. They seem to have no training, knowledge of their product or people skills.

Ok wifi connection/customer service but the hotspot on my tmobile phone won't work.

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The Contenders

11 TracFone

This works for me! And, the cost is between $100-$200 per year. I've thought about buying a new cell phone and buying into a plan, but it seems like such a racket, I can't take the plunge!

Have used TracFone for almost 6 years with no issues. No contract and good service regardless of location. Not for everyone but perfect for me.

no - QQ

12 Lycamobile

Baddest ever

13 Republic Wireless

This service is trash, it doesn't even give you any data, and it doesn't use apple devices.

Why isn't this number 1? It doesn't even have unlimited data!

14 Xfinity Xfinity

They're comcast the worst company in america with awful customer service - Dvafan2

They incorrectly charge my cc told me I had to file a dispute with my cc company to resolve it then suspended my service for filing a dispute on the charge. When I called spent over 4 hours on the phone to resolve, their level 2 customer service manager was hostile and unwilling to help.

The worst - Dvafan2

15 Bell
16 Vodafone

I can not underestimate just how bad this company is. This should be number one. The customer service is terrible. They trick unknowing, gullible people into buying more expensive, more useless plans. The app is terrible and for some reason the phones that they supply you with have their own operating system instead of android. And don't get me started on their broadband plans

17 EE
18 Koryolink
19 Mint Mobile
20 Huawei
21 iPhone
22 FreedomPop

Though it is very cheap, they are quite annoying. No one answers customer service, and if they do, they put you on hold infinitely. Additionally, cellular data randomly quits working.

23 Samsung Samsung Samsung is a South Korean multinational conglomerate company headquartered in Samsung Town, Seoul. Its primary products are apparel, chemicals, consumer electronics, electronic components, medical equipment, semiconductors, ships, telecommunications equipment.
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